Is VIOOH down?

VIOOH Operations has been made aware of an interruption to VIOOH data exports, impacting MOPS and DealSync messages. VIOOH technical teams are investigating as a priority at this time, and are working to restore full service as soon as possible. Once service restarts again we will confirm when all delayed messages are made available to download for all impacted Media Owners. Next Update: Monday 28th September, 09:30 UTC+1

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. VIOOH Technical teams are investigating as a priority to restore full service at this time. Next Update: Wednesday 23rd September 2026, 11:00 UTC+1

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are now undertaking the resolution activities to restore full service. Once these have been deployed additional testing will be completed, and further service monitoring checks conducted. Next Update: Wednesday 23rd September 2026, 12:00 UTC+1

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are now undertaking the resolution activities to restore full service. Updates have now been deployed to our non-production environment to validate and confirm service stability. Once this activities have completed, this update will additionally be deployed to the Production environment with further service monitoring checks to be conducted. Next Update: Wednesday 23rd September 2026, 13:00 UTC+1

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates have been deployed to our non-production environment to validate and confirm service stability. These validation activities are ongoing at this time, alongside additional configuration updates. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 14:00 UTC+1 (or earlier if there is a significant investigation update to share)

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates were been deployed to our non-production environment to validate and confirm service stability. These validation activities, and associated troubleshooting, identified an additional configuration change for the application was required. That has now been completed and is being validated at this time. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 15:00 UTC+1 (or earlier if there is a significant investigation update to share)

Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates were deployed to our non-production environment to validate and confirm service stability. Further troubleshooting was required, which has identified further issues with the service connectivity. This remains a priority investigation and teams are working on this to provide an update as soon as possible and restore full service. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 16:00 UTC+1 (or earlier if there is a significant investigation update to share)

Incident Summary VIOOH Operations were made aware of an issue that was impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may have seen errors on screen within the Planner throughout the day. Incident Resolution VIOOH technical teams investigated as a priority identifying, in stages, a series of updates required to deploy to the service to restore full connectivity. Following the completion of all testing activities, these updates were deployed to the Production environment and have now been validated confirming resolution. We apologise for any inconvenience caused by this issue. VIOOH Operations will internally host a post mortem to obtain series of preventative actions, to remove any potential risk of a repeated issue in future, that could impact the application and associated services.

The reported issue has been resolved. The Applications are now working as expected. If you have any questions, please contact us via VIOOH Client Support Portal.

Summary: Certain users are currently unable to log in to VIOOH Trading Manager and VIOOH Automation when selecting the "Continue with JCDecaux" login option, which relies on Microsoft Single Sign-On for authentication. Login attempts made through the "Continue with Viooh.com" option, which relies on Google Single Sign-On, continue to function as expected. Impact: Users authenticating via the "Continue with JCDecaux" option are experiencing failed login attempts to VIOOH Trading Manager and VIOOH Automation. Users authenticating via "Continue with Viooh.com" are not affected. Details: Based on our initial investigation, this issue appears to be related to the Microsoft Single Sign-On authentication integration associated with JCDecaux accounts, rather than an issue with the VIOOH Trading Manager or VIOOH Automation platforms themselves. Workaround: For users who have the "Continue with Viooh.com" login option available on their account, this may be used as a temporary alternative while the issue is being investigated. This workaround is not available to all users, as not all accounts are configured with this login option. Next Steps: This issue has been escalated to the relevant technical team for further investigation into the Microsoft Single Sign-On authentication flow for JCDecaux accounts. We will continue to monitor the situation closely and will provide a further update as soon as additional information becomes available. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue.

Incident Summary VIOOH Operations is aware at this time users unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services. Incident Update VIOOH Operations have escalated this issue to JCDecaux Corp IT as a priority, and we are working with teams now to allow us to restore normal service as soon as possible. We apologise for the inconvenience caused by this incident. Next update: Monday 14th September 2026 07:30 UTC+1.

Incident Summary VIOOH Operations was made aware at this users were unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services. No errors were shown to users onscreen, the login attempt would fail and return to user the login screen again. Incident Update VIOOH Operations escalated this issue to JCDecaux Corp IT as a priority. Updates have been completed and full service has now been restored. We apologise for the inconvenience caused throughout this incident.

What’s changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production. We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening, and how long will it last? The release is scheduled for Thursday 10th September 2026. Start time: 05:00 AM (UTC+1) End time: 07:00 AM (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 10th September 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 15th September 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

Planned maintenance activity has been completed as per schedule. We can ensure that the Applications will now be accessible as usual. If you have any questions, please contact us via VIOOH Client Support Portal .

Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Next Update: Friday 21st August 04:40 UTC+1

Incident Summary VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard. The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service. There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. We apologise for any inconvenience caused.