VIOOH incident
Retrospective: VIOOH Trading Manager – Insights Reporting Service Degradation
Resolved after 1 day 21 hours, affecting VIOOH Trading Manager UI and VIOOH Trading Manager UI and 1 more, on July 28, 2026.
Incident Summary VIOOH Operations were made aware of an issue with VIOOH Trading Manager reporting, with delays providing new data to Insight reports (including Deal Health). The delays in providing new data to the reporting dashboards were investigated as a priority, to restore full service. There was no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. Following a review of the issue technical intervention was required, once completed we observed new data being immediately presented to all reports. We apologise for the inconvenience caused by this issue today.
Affected components
Update timeline
- identified Jul 28, 2026, 06:00 PM UTC
Incident Summary VIOOH Operations were made aware of an issue with VIOOH Trading Manager reporting, with delays providing new data to Insight reports (including Deal Health). The delays in providing new data to the reporting dashboards were investigated as a priority, to restore full service. There was no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. Following a review of the issue technical intervention was required, once completed we observed new data being immediately presented to all reports. We apologise for the inconvenience caused by this issue today.
- resolved Jul 30, 2026, 03:37 PM UTC
Incident Summary VIOOH Operations were made aware of an issue with VIOOH Trading Manager reporting, with delays providing new data to Insight reports (including Deal Health). The delays in providing new data to the reporting dashboards were investigated as a priority, to restore full service. There was no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. Following a review of the issue technical intervention was required, once completed we observed new data being immediately presented to all reports. We apologise for the inconvenience caused by this issue today.
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