Resolved after 1 hour 3 minutes, on June 3, 2026.
Elevated error rates have now stopped without our intervention. We are continuing to investigate the incident, however all services are now back to normal.
Update timeline
- investigating Jun 03, 2025, 09:08 PM UTC
We are observing an elevated error count related to processing of documents in files that are submitted in pre-signed S3 URLs. Other files appear to be processing as expected. We are investigating the issue.
- resolved Jun 03, 2026, 10:11 PM UTC
Elevated error rates have now stopped without our intervention. We are continuing to investigate the incident, however all services are now back to normal.
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