Resolved on December 5, 2025.
Start Time: 09:48:00 UTC Failure Period: - High failure rate: 09:45:00-10:10:00 UTC - Medium failure rate: 10:10:00-13:10:00 UTC Current Status: Problem fully mitigated Recovery Actions: - Utilize the retry mechanism as the retried calls would return the correct response - Veryfi can assist with reprocessing requests with lost OCR text, please request We experienced a significant degradation in our document extraction service, specifically impacting the Optical Character Recognition (OCR) text extraction process. This failure prevented text retrieval from a substantial portion of processed documents. Our team is actively investigating the cause of the issues.
Update timeline
- investigating Dec 05, 2025, 04:41 PM UTC
Start Time: 09:48:00 UTC Failure Period: - High failure rate: 09:45:00-10:10:00 UTC - Medium failure rate: 10:10:00-13:10:00 UTC Current Status: Problem fully mitigated Recovery Actions: - Utilize the retry mechanism as the retried calls would return the correct response - Veryfi can assist with reprocessing requests with lost OCR text, please request We experienced a significant degradation in our document extraction service, specifically impacting the Optical Character Recognition (OCR) text extraction process. This failure prevented text retrieval from a substantial portion of processed documents. Our team is actively investigating the cause of the issues.
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