Resolved after 5 hours 14 minutes, affecting Platform API and Platform API and 1 more, on October 20, 2025.
All services have fully recovered, and verification performance has returned to normal. We’ll keep monitoring to ensure continued stability, but no additional impact is anticipated.
Affected components
Update timeline
- investigating Oct 20, 2025, 11:26 AM UTC
We are noticing an increased error rate on our infrastructure services.
- identified Oct 20, 2025, 11:30 AM UTC
The issue has been identified. Our cloud provider is experiencing significant errors impacting multiple of our services. We are closely monitoring the provider’s recovery efforts and will update as their mitigation progresses.
- monitoring Oct 20, 2025, 11:35 AM UTC
We are seeing signs of recovery. Most systems are operating normally, though some services may still experience slower performance as recovery continues. We’ll keep monitoring and share updates as the situation improves.
- resolved Oct 20, 2025, 12:21 PM UTC
All services have fully recovered, and verification performance has returned to normal. We’ll keep monitoring to ensure continued stability, but no additional impact is anticipated.
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