Missing Metadata in Salesforce

Update timeline

1. investigating Oct 20, 2025, 03:03 PM UTC

   We are aware that some customers are experiencing missing metadata (such as provider types) in Salesforce. Our team is actively investigating the issue and will provide an update as soon as more information becomes available.

2. identified Oct 20, 2025, 06:32 PM UTC

   We have identified the issue and are working on a solution to restore the missing metadata for affected organizations. The metadata is refreshed through a background job that syncs values from our platform to Salesforce to populate picklists. Due to the ongoing issues with our cloud provider, this job inadvertently cleared those cached values. The affected metadata is redundant and can be safely restored without any impact on customer data. We will share further updates as more information becomes available.

3. identified Oct 20, 2025, 06:43 PM UTC

   We are working to populate the cache for the missing metadata for affected organizations. A fix is currently being validated, and deployment will begin once we are confident it can be applied safely. We will share another update as soon as more information becomes available.

4. identified Oct 20, 2025, 09:42 PM UTC

   The fix to repopulate the metadata cache has been validated and is now being deployed to all affected organizations. We will provide another update once all organizations have been successfully updated.

5. monitoring Oct 20, 2025, 10:58 PM UTC

   The fix has been deployed to most affected organizations, and we’re seeing improved performance. We’ll continue to monitor to ensure full recovery across all affected organizations.

6. resolved Oct 21, 2025, 12:15 PM UTC

   This incident has been resolved.