Veeam incident
We are investigating access issues affecting M365 Self-Service Restore users when logging into the Web UI.
Resolved after 3 hours 34 minutes, affecting Veam Data Cloud Portal and M365 - Asia Pacific and 1 more, on August 19, 2026.
The fix has been deployed and we have confirmed that M365 Self-Service Restore users can access the portal again. This issue is resolved.
Affected components
Update timeline
- investigating Aug 19, 2026, 02:57 PM UTC
M365 Self-Service
- identified Aug 19, 2026, 03:26 PM UTC
We've identified a race condition regarding CDN resources specifically affecting M365 Self-Service Restore portal logins in the Asia-Pacific region. No admin users are affected nor any other functionality.
- identified Aug 19, 2026, 04:27 PM UTC
Updating the incident to show that this is affecting all regions, not only Asia Pacific
- monitoring Aug 19, 2026, 05:00 PM UTC
Workaround identified: Self-Service users may directly go to https://cloud.veeam.com/m365 to perform self-service restores.
- resolved Aug 19, 2026, 06:31 PM UTC
The fix has been deployed and we have confirmed that M365 Self-Service Restore users can access the portal again. This issue is resolved.
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