Veeam incident
Intermittent Token Request Failures Due to Third-Party Service Disruption
Resolved on September 16, 2026.
On September 16 from 7:50 AM to 15:26 UTC, some customers may have experienced failures when requesting Veeam Backup and Replication tokens, including 503 Service Temporarily Unavailable responses. Our investigation confirmed the issue was caused by a widespread Salesforce service incident that impacted Salesforce API availability, which is used as part of product installation validation. Once Salesforce resolved the incident, normal service operation was restored.
Update timeline
- resolved Sep 16, 2026, 03:26 PM UTC
On September 16 from 7:50 AM to 15:26 UTC, some customers may have experienced failures when requesting Veeam Backup and Replication tokens, including 503 Service Temporarily Unavailable responses. Our investigation confirmed the issue was caused by a widespread Salesforce service incident that impacted Salesforce API availability, which is used as part of product installation validation. Once Salesforce resolved the incident, normal service operation was restored.
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