Veeam incident

Elevated mailbox backup failure rate

Resolved after 5 days 1 hour, affecting M365 - Asia Pacific and M365 - Europe, Middle East & Africa and 1 more, on October 9, 2026.

resolved Oct 14, 2026, 04:52 PM UTC

We have observed no further errors, and mailbox backup services have remained stable. This issue is now considered resolved. Please contact Veeam Support if you experience any further issues.

Started
Oct 09, 2026, 03:46 PM UTC
Resolved
Oct 14, 2026, 04:52 PM UTC
Duration
5d 1h
Detected by Pingoru
Oct 09, 2026, 03:46 PM UTC

Affected components

M365 - Asia PacificM365 - Europe, Middle East & AfricaM365 - Americas

Update timeline

  1. investigating Oct 09, 2026, 03:46 PM UTC

    We have identified an increase in transient mailbox backup failures across multiple tenants. We have engaged Microsoft and our team is investigating the errors at this time.

  2. monitoring Oct 09, 2026, 11:35 PM UTC

    Mailbox backup errors have decreased, and services are showing signs of recovery. We will continue to monitor service health throughout the weekend to ensure continued stability.

  3. resolved Oct 14, 2026, 04:52 PM UTC

    We have observed no further errors, and mailbox backup services have remained stable. This issue is now considered resolved. Please contact Veeam Support if you experience any further issues.

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