Resolved after 6 days 18 hours, affecting Player-Editor and Portal and 1 more, on February 20, 2026.
The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.
Affected components
Update timeline
- identified Feb 20, 2026, 03:46 PM UTC
We are aware of a performance issue affecting the US region. The issue has been identified and our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding.
- identified Feb 22, 2026, 02:53 PM UTC
Our engineering team continues to actively work on resolving the performance issue affecting the US region. We are investigating the root cause and working toward a stable resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience.
- monitoring Feb 24, 2026, 10:11 AM UTC
A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed.
- resolved Feb 27, 2026, 09:55 AM UTC
The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.
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