Userlane incident

Elevated database CPU usage

Resolved after 50 minutes, affecting API and Analytics and 1 more, on September 2, 2026.

resolved Sep 02, 2026, 07:26 PM UTC

The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.

Started
Sep 02, 2026, 06:35 PM UTC
Resolved
Sep 02, 2026, 07:26 PM UTC
Duration
50m
Detected by Pingoru
Sep 02, 2026, 06:35 PM UTC

Affected components

APIAnalyticsPortalPlayer-EditorPlayer-EditorPortalAnalyticsAPI

Update timeline

  1. investigating Sep 02, 2026, 06:35 PM UTC

    We are currently investigating reports of an issue affecting our platform. Our team is working to identify the cause and will provide updates as soon as more information becomes available. Thank you for your patience.

  2. identified Sep 02, 2026, 07:03 PM UTC

    The issue has been identified, and our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding.

  3. resolved Sep 02, 2026, 07:26 PM UTC

    The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.

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