Userlane Outage History

Pingoru has recorded 13 incidents for Userlane: 12 in the last 12 months and 1 in the last 90 days.

13incidents recorded

12last 12 months

1last 90 days

38 hourstypical duration

Incidents per month

Share of hours with an open incident, any severity

Pingoru began tracking Userlane in April 2026, so earlier months are not shown. Hover a bar for its value.

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Incidents, newest first

Minor September 2, 2026 Elevated database CPU usage 50m API, Analytics, Portal, Player-Editor and 4 more

Started Sep 02, 2026, 06:35 PM UTC· resolved Sep 02, 2026, 07:26 PM UTC

investigating Sep 02, 2026, 06:35 PM UTC

We are currently investigating reports of an issue affecting our platform. Our team is working to identify the cause and will provide updates as soon as more information becomes available. Thank you for your patience.
identified Sep 02, 2026, 07:03 PM UTC

The issue has been identified, and our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding.
resolved Sep 02, 2026, 07:26 PM UTC

The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.

Started Apr 24, 2026, 03:23 PM UTC· resolved Apr 24, 2026, 11:31 PM UTC

No vendor updates were posted for this incident.

Minor February 20, 2026 US - API performance degraded 6d 18h Player-Editor, Portal, Analytics, API

Started Feb 20, 2026, 03:46 PM UTC· resolved Feb 27, 2026, 09:55 AM UTC

identified Feb 20, 2026, 03:46 PM UTC

We are aware of a performance issue affecting the US region. The issue has been identified and our team is working on a solution. We will provide further updates as progress is made. Thank you for your understanding.
identified Feb 22, 2026, 02:53 PM UTC

Our engineering team continues to actively work on resolving the performance issue affecting the US region. We are investigating the root cause and working toward a stable resolution. We will provide further updates as soon as more information becomes available. Thank you for your patience.
monitoring Feb 24, 2026, 10:11 AM UTC

A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed.
resolved Feb 27, 2026, 09:55 AM UTC

The issue has been resolved, and all services are now fully operational. Thank you for your patience, and we apologize for any inconvenience caused.

Started Feb 04, 2026, 11:21 AM UTC· resolved Feb 05, 2026, 09:43 AM UTC

identified Feb 04, 2026, 11:21 AM UTC

We're aware of an issue with segments that contain a date filter, resulting in associated content not being displayed to users. A fix has been identified. We will provide further updates as progress is made. Thank you for your understanding.
monitoring Feb 04, 2026, 02:10 PM UTC

A fix has been implemented, and we are monitoring the results to ensure stability. We will continue to closely observe the situation and provide updates as needed.
resolved Feb 05, 2026, 09:43 AM UTC

The issue has been resolved, and all services are now fully operational. The impact was not global (i.e. not all customers were impacted) and only occurred on segments that used a filter on date or external ID. Thank you for your patience, and we apologize for any inconvenience caused.