Urbantz incident

Webhook delay

Resolved after 1 hour 30 minutes, affecting Public API, on November 14, 2025.

resolved Nov 14, 2025, 03:15 PM UTC

The incident has been fully resolved. Webhook performance has been restored, and all systems are again fully operational.

Started
Nov 14, 2025, 01:44 PM UTC
Resolved
Nov 14, 2025, 03:15 PM UTC
Duration
1h 30m
Detected by Pingoru
Nov 14, 2025, 01:44 PM UTC

Affected components

Public API

Update timeline

  1. investigating Nov 14, 2025, 01:44 PM UTC

    We are experiencing a slowdown in webhook processing at the moment, which means webhooks may arrive later than usual. We are currently investigating the issue.

  2. monitoring Nov 14, 2025, 01:49 PM UTC

    We have identified the source of the issue and mitigated it. We are monitoring the webhook performance.

  3. monitoring Nov 14, 2025, 02:16 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 14, 2025, 03:15 PM UTC

    The incident has been fully resolved. Webhook performance has been restored, and all systems are again fully operational.

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