Urbantz Outage History
Urbantz is up right nowPingoru has recorded 15 incidents for Urbantz: 7 in the last 12 months and 2 in the last 90 days.
Incidents, newest first
Notice October 22, 2026 PHP2Shell vulnerabilities: no impact on Urbantz –
Started Oct 22, 2026, 08:29 AM UTC· resolved Oct 22, 2026, 08:29 AM UTC
- resolved Oct 22, 2026, 08:29 AM UTC
On 21 October 2026, two critical vulnerabilities in the PHP programming language were disclosed, known as PHP2Shell (CVE-2026-109618 and CVE-2026-109619). They can allow an attacker to run code on servers that use PHP to handle web requests. The Urbantz platform is built mainly on Node.js and Python, and none of these components use PHP. One small internal service uses PHP, but it runs through a Go-based application server rather than the standard PHP web server setups named in the official advisory. Our assessment is that it is not exposed to the publicly reported attack paths. As a precaution, we are updating the PHP version it runs to the patched release. We have found no indication that any Urbantz system has been affected, and our platform team continues to monitor the situation. We will post an update here if anything changes.
Minor September 7, 2026 Login Issues 19h 28m Mobile Application
Started Sep 07, 2026, 11:54 AM UTC· resolved Sep 08, 2026, 07:22 AM UTC
- investigating Sep 07, 2026, 11:54 AM UTC
Some drivers may currently be experiencing login issues. We are investigating the problem and will keep you updated as soon as we have more information.
- investigating Sep 07, 2026, 11:55 AM UTC
We are continuing to investigate this issue.
- investigating Sep 07, 2026, 12:23 PM UTC
To remediate the login issue, we invite the affected driver users to reinstall the Urbantz mobile app from the PlayStore. The working mobile version is 1.11.5.
- identified Sep 07, 2026, 04:06 PM UTC
To remediate the login issue, we invite the affected driver users to reinstall the Urbantz mobile app from the PlayStore. The working mobile version is 1.11.5.
- resolved Sep 08, 2026, 07:22 AM UTC
The incident has been solved. Please feel free to update to the latest Urbantz mobile version.
Minor April 8, 2026 Mobile App service degradation: Status - Resolved 6h 51m Mobile Application
Started Apr 08, 2026, 10:42 AM UTC· resolved Apr 08, 2026, 05:34 PM UTC
- investigating Apr 08, 2026, 10:42 AM UTC
We are currently experiencing a partial service degradation affecting the iOS Mobile App. Tasks or rounds using Metadata Selection may cause the app to freeze, leading to operational delays for drivers. The root cause has been identified, and a new version of the mobile app will be released shortly to resolve this issue. Drivers will be required to update the app once the new version 1.9.10 is available.
- resolved Apr 08, 2026, 05:34 PM UTC
iOS version 1.9.10, which includes the fix for the black screen/freezing issue, is now available for download on the Apple App Store.
Minor March 20, 2026 Platform Slowness: Status - Resolved 1h
Started Mar 20, 2026, 01:30 PM UTC· resolved Mar 20, 2026, 02:30 PM UTC
- resolved Mar 20, 2026, 02:38 PM UTC
On March 20th, 2026 between 14:00 and 14:30 UTC, Urbantz platform experienced a performance degradation lasting approximately 30min.
Major December 5, 2025 Service degradation: Status - Resolved 25m
Started Dec 05, 2025, 08:49 AM UTC· resolved Dec 05, 2025, 09:14 AM UTC
- resolved Dec 05, 2025, 09:20 AM UTC
Today, between 08:49 UTC and 09:14 UTC, we experienced a partial service degradation affecting our webhooks due to Cloudflare services being down. The services are available again, and the webhooks are functional once again.
Critical November 18, 2025 Service degradation 25m Web Application
Started Nov 18, 2025, 11:37 AM UTC· resolved Nov 18, 2025, 12:03 PM UTC
- investigating Nov 18, 2025, 11:37 AM UTC
We are currently experiencing a degradation of service due to issues with the Cloudflare services. We are currently looking into the issue and will follow up with more updates.
- identified Nov 18, 2025, 11:41 AM UTC
We identified the issue and took measures to address it. The service should now be restored. We are monitoring the performance.
- monitoring Nov 18, 2025, 11:58 AM UTC
We continue our monitoring as all systems are operational. Please clear the cache in your browser and refresh the application to ensure your application runs successfully following the issue.
- resolved Nov 18, 2025, 12:03 PM UTC
We confirm that all systems are operational. This incident is closed. The issue was caused by Cloudflare services, and we took urgent steps on our side to mitigate its impact. Please make sure to clear your cache and refresh your browser page to ensure your application runs successfully again.
Minor November 14, 2025 Webhook delay 1h 30m Public API
Started Nov 14, 2025, 01:44 PM UTC· resolved Nov 14, 2025, 03:15 PM UTC
- investigating Nov 14, 2025, 01:44 PM UTC
We are experiencing a slowdown in webhook processing at the moment, which means webhooks may arrive later than usual. We are currently investigating the issue.
- monitoring Nov 14, 2025, 01:49 PM UTC
We have identified the source of the issue and mitigated it. We are monitoring the webhook performance.
- monitoring Nov 14, 2025, 02:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 14, 2025, 03:15 PM UTC
The incident has been fully resolved. Webhook performance has been restored, and all systems are again fully operational.
Major August 12, 2025 Temporary Service Degradation - Resolved – Web Application, Mobile Application, Public API
Started Aug 12, 2025, 01:35 PM UTC· resolved Aug 12, 2025, 01:35 PM UTC
- resolved Aug 12, 2025, 01:35 PM UTC
The global service degradation affecting updates failing and triggering a task validation error has been successfully resolved. After monitoring system performance, we confirm that all services are fully operational again. Thank you for your patience.
Notice July 8, 2025 Round Creator issues 13m Web Application
Started Jul 08, 2025, 05:15 PM UTC· resolved Jul 08, 2025, 05:28 PM UTC
- investigating Jul 08, 2025, 05:15 PM UTC
We have identified issues sporadically affecting the functionality of Round Creator. We are currently working on addressing it and will provide a new update once fixed.
- resolved Jul 08, 2025, 05:28 PM UTC
We have identified the issue concerning the Round Creator and addressed it. All systems are now fully operational.
Notice March 21, 2025 Delivery Notes service degradation: Status - Resolved – Web Application
Started Mar 21, 2025, 10:19 AM UTC· resolved Mar 21, 2025, 10:19 AM UTC
- resolved Mar 21, 2025, 10:19 AM UTC
Please be informed that this morning we experienced a partial service degradation in our delivery notes. Due to this, the PDF generation of the delivery notes was affected. The cause of the issue has been identified and the issue has been successfully resolved. After monitoring system performance, we confirm that all services are fully operational again. Thank you for your patience.
Notice February 1, 2025 Slowness when retrieving timeslots 3h
Started Feb 01, 2025, 08:30 AM UTC· resolved Feb 01, 2025, 11:30 AM UTC
- resolved Feb 20, 2025, 04:50 PM UTC
For 3 hours, Urbantz's timeslot API was slower while we monitored scaling our Green Timeslots feature. The situation was resolved after we've completed the monitoring
Notice January 22, 2025 Slow notifications delivery –
Started Jan 22, 2025, 01:30 AM UTC· resolved Jan 22, 2025, 01:30 AM UTC
- resolved Feb 20, 2025, 04:46 PM UTC
Notifications took longer to deliver due to an issue with the Urbantz URL shortener. The situation was resolved after 1 hour with no message lost, at most delayed for the duration