UHIN Outage History
UHIN is up right nowPingoru has recorded 45 incidents for UHIN: 29 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 19 of 720 (3%) |
| May 2026 | 1 | 4 of 744 (1%) |
| June 2026 | 2 | 5 of 720 (1%) |
| July 2026 | 3 | 77 of 744 (10%) |
| August 2026 | 3 | 144 of 744 (19%) |
| September 2026 | 1 | 7 of 720 (1%) |
| October 2026 | 7 | 169 of 591 (29%) |
Incidents, newest first
Notice December 4, 2025 UHIN Intermittent SFTP Connectivity Issues 1d 3h SFTP Connection
Started Dec 04, 2025, 05:55 PM UTC· resolved Dec 05, 2025, 09:47 PM UTC
- identified Dec 04, 2025, 05:55 PM UTC
UHIN is currently experiencing an intermittent issue affecting our SFTP connections. Customers may see very brief periods when sftp.uhin.org is unavailable. If you are unable to connect, please try again. We are currently working to resolve the issue.
- resolved Dec 05, 2025, 09:47 PM UTC
This incident has been resolved.
Notice November 28, 2025 UHIN Transaction Delivery Delay 11/27/25 6d 5h Payer Network
Started Nov 28, 2025, 06:30 PM UTC· resolved Dec 04, 2025, 11:57 PM UTC
- identified Nov 28, 2025, 06:30 PM UTC
UHIN is currently experiencing a delay in transaction delivery on batch transactions.
- resolved Dec 04, 2025, 11:57 PM UTC
This incident has been resolved.
Minor October 17, 2025 UHIN Transaction Delivery Delay 10/17/25 2d 21h Batch EDI Processing, SFTP Connection, Payer Network
Started Oct 17, 2025, 07:00 PM UTC· resolved Oct 20, 2025, 04:31 PM UTC
- identified Oct 17, 2025, 07:00 PM UTC
UHIN is currently experiencing a delay in transaction delivery on batch transactions.
- identified Oct 17, 2025, 11:29 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 20, 2025, 04:31 PM UTC
This incident has been resolved.
Notice October 14, 2025 CHIE timeout issues 18h Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow, Clinical Portal and 3 more
Started Oct 14, 2025, 08:03 PM UTC· resolved Oct 15, 2025, 02:04 PM UTC
- investigating Oct 14, 2025, 08:03 PM UTC
The CHIE is experiencing delays with our MPI vendor which is causing some intermittent issues with patient discovery, patient search in the portal, panel imports and possible delays in alerts. We are working with our vendor to try to resolve the issue and will post an update once resolved.
- resolved Oct 15, 2025, 02:04 PM UTC
This incident has been resolved.
Notice October 10, 2025 HIE Data - Research Project Notice and 30-Day Opt Out Period 30d 21h Data Source Opt Out Notifications
Started Oct 10, 2025, 05:52 PM UTC· resolved Nov 10, 2025, 03:35 PM UTC
- monitoring Oct 10, 2025, 05:52 PM UTC
Posted Date: 10/10/2025 Deadline for Opt Outs: 11/9/2025 Authority: In accordance with the UHIN Requirements: Member Policies and Procedural Manual v1, CHIE Permitted Purpose Policy and applicable law (including the federal Information Blocking Rule), UHIN may use and disclose Patient Data for any Limited Public Health Activity (PHA) or a Research purpose pursuant to a Public Health Emergency or with Source Member consent for the specific PHA or Research project; provided, however, that additional Source Member consent shall not be required for any voluntary or mandatory public health reporting. UHIN shall obtain Source Member consent for a specific PHA or Research project by providing notice on its website (https://status.uhin.org/, Data Source Opt Out Notifications) and giving such Source Members up to thirty (30) calendar days after the notice is posted to the website to opt out of the specific PHA or Research project. Members are encouraged to sign up for UHIN’s RSS feed to receive automated notifications of updates to this website. If a Source Member does not exercise its opt out rights within this 30-day period, the Source Member is deemed to have consented to the specific PHA or Research project. Type of Request: Research Project/Study Title: Medically Vulnerable People (MVP) Program Evaluation Protocol Number (if applicable): 1 Requestor: Utah Department of Health and Human Services, Leisha Nolan and Skyler Crouch Description of Project/Study: The purpose of this study is to evaluate the Medically Vulnerable People Program’s impact on participants’ health outcomes, investigate how MVP placement may contribute to or alleviate healthcare costs and utilization, quantify and analyze the healthcare utilization patterns, and investigate the factors that may influence healthcare costs for individuals in the MVP Program. Specific individuals who have provided informed consent to participate in the study. There are a number of data sources that individuals have consented for the researchers to obtain data from. UHIN is just one of the sources. Researchers will provide a list of consented participants to UHIN. They will request data from three different time periods: one year before the participant was enrolled in the MVP program, during their stay in the program, and one year after they leave the program. Researchers will provide these dates to UHIN. Type of Patient Data Involved: Data elements requested for consented participants include, body mass index, blood pressure, lab results, annual flu vaccination, COVID vaccination, annual COVID booster, ICD-10 codes, CPT codes, number of routine care visits, number of hospital admissions, length of hospital stay, number of EMS encounters, number of mental health encounters, number of emergency department visits, number of prescriptions of narcan and antibiotics. UHIN Board review and approval: The UHIN board, which is the governing body of UHIN, reviewed and approved this study on 8/14/2025. Consent/Authorization or IRB/Privacy Board Waiver (for Research Studies Only): Researchers will be obtaining consent for the study. IRB/Privacy Board Approval or Exemption (for Research Studies Only): The Department of Health and Human Services Institutional Review Board 2 - Health and Biomedical Research reviewed and approved this study on 5/5/2025. If you have questions or wish to have additional information about this project, please email [email protected] and include the title of the project and your request. If your organization or agency wishes to opt out of allowing their data to be included in this project, please have your contract contact email [email protected] by 11/9/2025 to opt out.
- resolved Nov 10, 2025, 03:35 PM UTC
Deadline for Opt Out has ended.
Minor September 5, 2025 Death notifications service is down 4d 18h Data Feeds
Started Sep 05, 2025, 11:17 PM UTC· resolved Sep 10, 2025, 05:47 PM UTC
- investigating Sep 05, 2025, 11:17 PM UTC
Death notifications service is down, we are currently working a fix for this issue. Thank you for your understanding.
- resolved Sep 10, 2025, 05:47 PM UTC
The death notifications feed has been restored. You will receive notifications for any records that were missed during the downtime. Thank you for your patience while we worked through this issue.
Notice August 27, 2025 Intermountain feed to UHIN is down. 5h 54m Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow, Data Feeds
Started Aug 27, 2025, 03:21 PM UTC· resolved Aug 27, 2025, 09:15 PM UTC
- investigating Aug 27, 2025, 03:21 PM UTC
The Intermountain feed is currently down. We have not been receiving data for the past two hours. We are actively working with their team to resolve the issue as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience.
- resolved Aug 27, 2025, 09:15 PM UTC
This incident has been resolved.
Notice August 15, 2025 SCL facility feeds will be sent as Intermountain feeds starting August 19, 2025. 5d Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow, Data Feeds and 1 more
Started Aug 15, 2025, 04:30 PM UTC· resolved Aug 20, 2025, 05:03 PM UTC
- investigating Aug 15, 2025, 04:30 PM UTC
As part of the ongoing integration following the merger of Intermountain Healthcare and SCL Health, Epic will be transitioning message feeds from SCL facilities' (St.Vincent, St.James, Holy Rosary) into Intermountain's production environment on August 19, 2025. Following this change, data originating from these facilities will display IHC as the source facility consistent with other Intermountain messages (for those receiving HL7 messages this will show in the MSH.4 segment). Please be aware of this change when reviewing incoming data.
- resolved Aug 20, 2025, 05:03 PM UTC
This incident has been resolved.
Notice July 30, 2025 Slight delay in CHIE Alerts delivery 22h 12m Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow
Started Jul 30, 2025, 04:32 PM UTC· resolved Jul 31, 2025, 02:44 PM UTC
- monitoring Jul 30, 2025, 04:32 PM UTC
You may notice a slight delay in receiving alerts. We identified and resolved an issue within our internal alert ingestion service. The message queue is currently being cleared, and you should receive any delayed alerts during the next scheduled push.
- resolved Jul 31, 2025, 02:44 PM UTC
This incident has been resolved.
Notice July 11, 2025 Utah Medicaid Possible Payment Delay - EDI claims submitted between 4 PM on Wednesday, July 9th, and 10 PM on Thursday, July 10th 10d 22h Batch EDI Processing, Payer Network
Started Jul 11, 2025, 04:48 PM UTC· resolved Jul 22, 2025, 03:10 PM UTC
- monitoring Jul 11, 2025, 04:48 PM UTC
Attention Utah Medicaid Providers: ***Important Update: EDI Claim Payments*** Payments for EDI claims submitted between 4 PM on Wednesday, July 9th, and 10 PM on Thursday, July 10th, may not be included in this week's payment cycle. Any claim payments that are not processed the weekend of 7/11-7/13 will be paid during next week’s payment cycle. We apologize for any inconvenience.
- resolved Jul 22, 2025, 03:10 PM UTC
This incident has been resolved.
Notice July 9, 2025 Alerts delivery service- multiple files may be sent today 23h 8m Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow
Started Jul 09, 2025, 03:43 PM UTC· resolved Jul 10, 2025, 02:51 PM UTC
- monitoring Jul 09, 2025, 03:43 PM UTC
Due to a delay in incoming alert messages, some customers may receive multiple alert files today. We expect this issue to resolve automatically as the delayed data sources catch up. Thank you for your patience!
- resolved Jul 10, 2025, 02:51 PM UTC
This incident has been resolved. Thanks for your patience while we worked through this!
Notice July 2, 2025 UHIN Transaction Delivery Delay 4d 20h Payer Network
Started Jul 02, 2025, 08:19 PM UTC· resolved Jul 07, 2025, 05:14 PM UTC
- identified Jul 02, 2025, 08:19 PM UTC
UHIN is currently experiencing a delay in transaction delivery.
- resolved Jul 07, 2025, 05:14 PM UTC
This incident has been resolved.
Notice July 2, 2025 Fraudulent Emails 19h 29m Alerts - Delivered via Direct, Batch EDI Processing, File Tool, Data Source Opt Out Notifications and 20 more
Started Jul 02, 2025, 08:07 PM UTC· resolved Jul 03, 2025, 03:37 PM UTC
- investigating Jul 02, 2025, 08:07 PM UTC
Through both our internal alerting, as well as customer inquiry, we are aware that Bill Cox's email ([email protected]) account has been compromised through a targeted phishing attack. Malicious emails containing fraudulent DocuSign links have been sent from his address. Please exercise extreme caution and do NOT click on any DocuSign links from Bill Cox's email. We are actively investigating and working to resolve this issue.
- investigating Jul 02, 2025, 10:00 PM UTC
We want to make you aware of a phishing email that you may have received from one of our employee’s email accounts earlier today. The email may have appeared to come from Bill Cox and could include suspicious links or unexpected attachments. If you received such an email, please do not click on any links or open any attachments, and delete the message immediately. We take this matter very seriously and have already taken steps to secure the affected account and investigate the incident. At this time, we have no reason to believe any sensitive data was compromised, but we recommend remaining vigilant and reporting any suspicious activity to our security team or your own security team. If you may have clicked on any links or opened any attachments, please work with your security team immediately. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to prevent this from happening again. If you have any questions or concerns, please don't hesitate to reach out.
- monitoring Jul 02, 2025, 10:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 03, 2025, 03:37 PM UTC
This incident has been resolved.
Notice June 27, 2025 ADTs from University Of Utah Health Care are currently delayed. 2d 23h Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow, Clinical Portal
Started Jun 27, 2025, 02:52 PM UTC· resolved Jun 30, 2025, 02:26 PM UTC
- identified Jun 27, 2025, 02:52 PM UTC
ADT messages from University Of Utah Health Care are currently delayed. The issue has been identified, and we are actively working with them to restore service as quickly as possible. Thank you for your understanding.
- resolved Jun 30, 2025, 02:26 PM UTC
We are now caught up with all backlogged alerts from University of Utah Healthcare. The issue has been resolved. Thank you for your patience.
Notice June 25, 2025 Community Notice- PEHP July groups will transition to a new claims system on July 1, 2025 11d 22h Batch EDI Processing, Payer Network
Started Jun 25, 2025, 07:16 PM UTC· resolved Jul 07, 2025, 05:25 PM UTC
- investigating Jun 25, 2025, 07:16 PM UTC
The payer PEHP will transition July groups to a new claims system on July 1, 2025. Providers must use the new member numbers with DOS starting 07/01/2025, even if a new card is not available. If providers use old PEHP member numbers, the claim will be rejected on a 277CA with codes A3:33:HK and/or A3:88:QC. Please resubmit with new member number for claims to pay. For more information see https://www.pehp.org/providers
- resolved Jul 07, 2025, 05:25 PM UTC
This incident has been resolved.
Minor June 16, 2025 Intermountain Alerts Delayed - Status Update 22h 48m Alerts - Delivered via Direct, Alerts - Delivered via SFTP, Alerts - MYUHIN Workflow
Started Jun 16, 2025, 04:26 PM UTC· resolved Jun 17, 2025, 03:14 PM UTC
- monitoring Jun 16, 2025, 04:26 PM UTC
We observed very low message volume from Intermountain(IH) over the weekend until about 8:50 AM today. Since then, Alerts flow has improved, and we are seeing increased volume. We are working with IH to ensure any backlog alerts are delivered. You may notice some alerts arriving later than normal. We will continue to monitor and provide updates if there are any further issues or changes. Thank you for your patience.
- resolved Jun 17, 2025, 03:14 PM UTC
We are now caught up with all backlogged alerts from Intermountain. The issue has been resolved, and alert delivery is back to normal. Thank you for your patience.
Major January 27, 2025 Ongoing Work to Add Imaging Report Section to CCDs 153d 21h Data Feeds
Started Jan 27, 2025, 04:35 PM UTC· resolved Jun 30, 2025, 02:29 PM UTC
- identified Jan 27, 2025, 04:35 PM UTC
We are currently working on adding the imaging report section to the CCDs being generated. We will notify you once the fix has been implemented. Thank you for your understanding.
- identified Jan 27, 2025, 04:41 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 30, 2025, 02:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 30, 2025, 02:29 PM UTC
This incident has been resolved.