Twilio incident
Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines
Resolved after 3 hours 15 minutes, affecting Verify Silent Network Auth, on October 30, 2026.
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.
Affected components
Update timeline
- investigating Oct 30, 2026, 03:53 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 30, 2026, 04:59 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 30, 2026, 07:00 PM UTC
Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 30, 2026, 07:08 PM UTC
We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 30, 2026, 07:09 PM UTC
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.
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