Twilio incident

SMS and MMS Delivery Delays from Twilio to Altice United States

Minor Vendor's status page →

Resolved after 22 hours 5 minutes, affecting SMS Long Code, North America and MMS Long Code, North America and 1 more, on October 30, 2026.

resolved Oct 30, 2026, 10:15 PM UTC

The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.

Started
Oct 30, 2026, 12:10 AM UTC
Resolved
Oct 30, 2026, 10:15 PM UTC
Duration
22h 5m
Detected by Pingoru
Oct 30, 2026, 12:10 AM UTC

Affected components

SMS Long Code, North AmericaMMS Long Code, North AmericaSMS Short Code, North AmericaMMS Short Code, North AmericaSMS Toll-Free, North AmericaMMS Toll-Free, North America

Update timeline

  1. investigating Oct 30, 2026, 12:10 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 30, 2026, 12:11 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 30, 2026, 01:12 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Oct 30, 2026, 03:12 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Oct 30, 2026, 07:18 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. identified Oct 30, 2026, 03:20 PM UTC

    Twilio customers may be experiencing SMS & MMS delivery delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. monitoring Oct 30, 2026, 08:13 PM UTC

    We have observed a recovery in SMS and MMS delivery from Twilio to Altice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Oct 30, 2026, 10:15 PM UTC

    The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.

Your product runs on more than Twilio

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Cloudflare Amazon Web Services Twilio Stripe Slack Okta Figma GitHub Datadog Vercel OpenAI Google Cloud
Add your stack →