TWICE incident
Online store experiencing issues due to Cloudflare outage
Resolved after 7 hours, affecting Online stores, on November 18, 2025.
Cloudflare has fixed their issue, and the online store and other affected services are now operational.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- identified Nov 18, 2025, 11:51 AM UTC
We are experiencing partial outage for our online store and payment link services. This is due to internal issues of our service partner Cloudflare, which we rely on to manage the service networking. We are monitoring the issue. The Cloudflare incident can be found from: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 12:18 PM UTC
Online store is operational. We keep on monitoring the issue
- monitoring Nov 18, 2025, 12:42 PM UTC
Cloudflare continues to have issues
- monitoring Nov 18, 2025, 03:59 PM UTC
Cloudflare has fixed their issue, and the online store and other affected services are now operational.
- resolved Nov 18, 2025, 06:52 PM UTC
This incident has been resolved.
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