Resolved after 44 minutes, affecting Turnitin Report Processing Time and Turnitin UK Report Processing Time, on November 14, 2024.
We’ve fixed it! Due to an unexpected service incident, users of Turnitin, Turnitin UK, and those accessing the service via an integration may have experienced slowness and an error message when opening the top matching source of the Similarity Report. We are pleased to advise that the incident has been resolved. The incident occurred between the following times: PST: Wednesday, November 13th, 17:45 - Thursday, November 14th, 15:09 GMT: Thursday, November 14th, 01:45 - Thursday, November 14th, 23:09 AEDT: Thursday, November 14th, 12:45 - Friday, November 15th 10:09 We regret any inconvenience this may have caused if today’s incident impacted you.
Affected components
Update timeline
- investigating Nov 14, 2024, 10:41 PM UTC
We’re experiencing some issues. Due to an unexpected service incident, Turnitin and Turnitin UK users may experience slowness and an error message when opening the top matching source of the Similarity Report. Users accessing the service via an integration may also be affected. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- resolved Nov 14, 2024, 11:25 PM UTC
We’ve fixed it! Due to an unexpected service incident, users of Turnitin, Turnitin UK, and those accessing the service via an integration may have experienced slowness and an error message when opening the top matching source of the Similarity Report. We are pleased to advise that the incident has been resolved. The incident occurred between the following times: PST: Wednesday, November 13th, 17:45 - Thursday, November 14th, 15:09 GMT: Thursday, November 14th, 01:45 - Thursday, November 14th, 23:09 AEDT: Thursday, November 14th, 12:45 - Friday, November 15th 10:09 We regret any inconvenience this may have caused if today’s incident impacted you.
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