Resolved after 1 hour 30 minutes, affecting iThenticate Report Processing Time and Report Processing Time and 1 more, on October 15, 2026.
We’ve fixed it! Due to an unexpected service incident, users in the Asia Pacific region accessing the services via Turnitin Originality, iThenticate 2.0, and Crossref with AI Writing Detection may have experienced delays generating the AI Writing Reports. Users accessing these services via an integration may also have been affected. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: Wednesday, 14th October 20:08 - Thursday, 15th October 01:01 BST: Thursday, 15th October 04:08 - Thursday, 15th October 09:01 AEDT: Thursday, 15th October 14:08 - Thursday, 15th October 19:01 We regret any inconvenience this may have caused if you were impacted by today’s incident.
Affected components
Update timeline
- identified Oct 15, 2026, 06:49 AM UTC
We’ve run into some issues. Turnitin Originality, iThenticate 2.0, and Crossref with AI Writing Detection in the Asia Pacific region are currently experiencing an unexpected service incident. During this time, you may experience delays in generating the AI Writing Report. Users accessing the services via an integration may also be affected. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- monitoring Oct 15, 2026, 07:49 AM UTC
A fix has been implemented, and we are monitoring the results. There may be delays in AI Writing Report generation while we work through a backlog caused by the incident. This is impacting our users accessing Turnitin Originality, iThenticate 2.0, and Crossref with AI Writing Detection in the Asia Pacific region. Users accessing the services via an integration may also be affected. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- resolved Oct 15, 2026, 08:19 AM UTC
We’ve fixed it! Due to an unexpected service incident, users in the Asia Pacific region accessing the services via Turnitin Originality, iThenticate 2.0, and Crossref with AI Writing Detection may have experienced delays generating the AI Writing Reports. Users accessing these services via an integration may also have been affected. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: Wednesday, 14th October 20:08 - Thursday, 15th October 01:01 BST: Thursday, 15th October 04:08 - Thursday, 15th October 09:01 AEDT: Thursday, 15th October 14:08 - Thursday, 15th October 19:01 We regret any inconvenience this may have caused if you were impacted by today’s incident.
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