Resolved after 2 hours 52 minutes, affecting iThenticate Report Processing Time and (v1) Similarity Reports Generation and 1 more, on November 18, 2024.
We’ve fixed it! Due to an unexpected service incident, users of Turnitin, Turnitin UK, iThenticate, Crossref, Turnitin Similarity, Originality, and Simcheck, and those accessing the service via an integration may have experienced delays in Similarity Report generation. We are pleased to advise that the incident has been resolved. The incident occurred between the following times: PST: November 17th, 16:00 - November 17th, 22:30 GMT: November 18th, 00:00 - November 18th, 06:30 AEDT: November 18th, 11:00 - November 18th, 17:30 We regret any inconvenience this may have caused if today’s incident impacted you.
Affected components
Update timeline
- identified Nov 18, 2024, 03:46 AM UTC
We’re experiencing some issues. Turnitin, Turnitin UK, iThenticate, Crossref, Turnitin Similarity, Originality, and Simcheck are currently experiencing an unexpected service incident. Users accessing these services through integrations may also be impacted. During this time, you may experience delays in Similarity Report generation. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- resolved Nov 18, 2024, 06:39 AM UTC
We’ve fixed it! Due to an unexpected service incident, users of Turnitin, Turnitin UK, iThenticate, Crossref, Turnitin Similarity, Originality, and Simcheck, and those accessing the service via an integration may have experienced delays in Similarity Report generation. We are pleased to advise that the incident has been resolved. The incident occurred between the following times: PST: November 17th, 16:00 - November 17th, 22:30 GMT: November 18th, 00:00 - November 18th, 06:30 AEDT: November 18th, 11:00 - November 18th, 17:30 We regret any inconvenience this may have caused if today’s incident impacted you.
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