Resolved after 1 hour 3 minutes, affecting Turnitin Logins and Native website login and 1 more, on December 12, 2024.
We’ve fixed it! Due to an unexpected service incident, users of SimCheck, Similarity, Originality, iThenticate 2.0, Crossref Similarity Check, and those accessing these services through integrations including Single-Sign-On, in the Asia Pacific region only, may have encountered problems accessing these services, logging in and uploading files. We are pleased to advise that service has been restored. The incident occurred between the following times: PST: December 12th, 07:25 - December 12th, 08:55 GMT: December 12th, 15:25 - December 12th, 16:55 AEDT: December 13th, 02:25 - December 13th, 03:55 We regret any inconvenience this may have caused if you were impacted by today’s incident.
Affected components
Update timeline
- investigating Dec 12, 2024, 04:14 PM UTC
We’ve run into some issues. SimCheck, Similarity, Originality, iThenticate 2.0, Crossref Similarity Check, and those accessing these services through integrations including Single-Sign-On in the Asia Pacific region only, are currently experiencing an unexpected service incident. During this time, users may encounter problems accessing these services, logging in and uploading files. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- resolved Dec 12, 2024, 05:18 PM UTC
We’ve fixed it! Due to an unexpected service incident, users of SimCheck, Similarity, Originality, iThenticate 2.0, Crossref Similarity Check, and those accessing these services through integrations including Single-Sign-On, in the Asia Pacific region only, may have encountered problems accessing these services, logging in and uploading files. We are pleased to advise that service has been restored. The incident occurred between the following times: PST: December 12th, 07:25 - December 12th, 08:55 GMT: December 12th, 15:25 - December 12th, 16:55 AEDT: December 13th, 02:25 - December 13th, 03:55 We regret any inconvenience this may have caused if you were impacted by today’s incident.
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