Resolved after 8 hours 16 minutes, affecting Report Processing Time and Report Processing Time, on May 29, 2025.
We’ve fixed it! Due to an unexpected service incident, users of SimCheck, Similarity, Originality, Crossref Similarity Check, and iThenticate V2, in Europe and the Asia-Pacific region may have experienced delays in the generation of Similarity Reports. Users, accessing these services via an integration, may also have been affected. We’re pleased to confirm that the issue has now been resolved. The incident occurred between the following times: PDT: May 29, 08:38 – 08:54 BST: May 29, 16:38 – 16:54 AEST: May 30, 01:38 – 01:54 We regret any inconvenience this may have caused if you were impacted by today’s incident.
Affected components
Update timeline
- resolved May 29, 2025, 09:55 PM UTC
We’ve fixed it! Due to an unexpected service incident, users of SimCheck, Similarity, Originality, Crossref Similarity Check, and iThenticate V2, in Europe and the Asia-Pacific region may have experienced delays in the generation of Similarity Reports. Users, accessing these services via an integration, may also have been affected. We’re pleased to confirm that the issue has now been resolved. The incident occurred between the following times: PDT: May 29, 08:38 – 08:54 BST: May 29, 16:38 – 16:54 AEST: May 30, 01:38 – 01:54 We regret any inconvenience this may have caused if you were impacted by today’s incident.
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