Resolved after 3 hours 45 minutes, affecting iThenticate Website and (v1) Website Logins and 1 more, on September 3, 2026.
We’ve fixed it! Due to an unexpected service incident, you may have been unable to log into Turnitin, TurnitinUK, iThenticate.com today. Users accessing Turnitin via an integration also may have received errors when attempting to access the service. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: Wednesday, 2nd September 20:40 - Thursday, 3rd September 1:27 BST: Thursday, 3rd September 4:40 - Thursday, 3rd September 9:27 AEST: Thursday, 3rd September 13:40 - Thursday, 3rd September 18:27 We regret any inconvenience this may have caused if you were impacted by today’s incident.
Affected components
Update timeline
- identified Sep 03, 2026, 05:06 AM UTC
We’ve run into some issues. Turnitin and TurnitinUK are currently experiencing an unexpected service incident. During this time, users accessing the service via an integration may encounter an error when attempting to use the Turnitin service. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- investigating Sep 03, 2026, 05:42 AM UTC
We are currently investigating this issue.
- investigating Sep 03, 2026, 07:46 AM UTC
We’ve run into some issues. Turnitin and TurnitinUK are currently experiencing an unexpected service incident. During this time, users accessing the service via an integration may encounter an error when attempting to use the Turnitin service as well as users accessing Turnitin directly through the website. We invite you to track the progress of this incident while we work to bring the service back to optimum health.
- investigating Sep 03, 2026, 08:10 AM UTC
We are continuing to investigate this issue.
- resolved Sep 03, 2026, 08:52 AM UTC
We’ve fixed it! Due to an unexpected service incident, you may have been unable to log into Turnitin, TurnitinUK, iThenticate.com today. Users accessing Turnitin via an integration also may have received errors when attempting to access the service. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: Wednesday, 2nd September 20:40 - Thursday, 3rd September 1:27 BST: Thursday, 3rd September 4:40 - Thursday, 3rd September 9:27 AEST: Thursday, 3rd September 13:40 - Thursday, 3rd September 18:27 We regret any inconvenience this may have caused if you were impacted by today’s incident.
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