TRM Labs incident

Login issues with EU sites

Resolved after 8 hours 37 minutes, affecting EU - Forensics on Web and EU - Detect, on May 29, 2026.

monitoring May 29, 2026, 02:26 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 29, 2026, 01:14 PM UTC
Resolved
May 29, 2026, 09:52 PM UTC
Duration
8h 37m
Detected by Pingoru
May 29, 2026, 01:14 PM UTC

Affected components

EU - Forensics on WebEU - Detect

Update timeline

  1. identified May 29, 2026, 01:14 PM UTC

    We are aware of login issues preventing access to the EU instance. We have identified the root cause and are currently investigating a fix.

  2. monitoring May 29, 2026, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2026, 09:52 PM UTC

    This incident has been resolved.

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