TRM Labs incident

Delayed Detect Alerts and Email Notifications

Resolved after 18 hours 57 minutes, affecting EU - Detect and US - Detect, on October 20, 2026.

monitoring Oct 21, 2026, 07:28 AM UTC

All detect regions are confirmed operational

Started
Oct 20, 2026, 10:00 PM UTC
Resolved
Oct 21, 2026, 04:58 PM UTC
Duration
18h 57m
Detected by Pingoru
Oct 20, 2026, 10:00 PM UTC

Affected components

EU - DetectUS - Detect

Update timeline

  1. monitoring Oct 21, 2026, 07:17 AM UTC

    Beginning October 20, 2026, at 6:03 PM EDT, an issue interrupted processing of certain Detect evaluations, alerts, and email notifications in the US and EU regions. Real-time Detect evaluation remained operational. US processing was restored on October 21 at 2:40 AM EDT. We are restoring processing in the EU region and verifying recovery of queued work.

  2. monitoring Oct 21, 2026, 07:28 AM UTC

    All detect regions are confirmed operational

  3. resolved Oct 21, 2026, 04:58 PM UTC

    Fully resolved outage.

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