TRM Labs incident

Elevated latencies

Resolved after 2 days 7 hours, affecting US - Forensics on Web, on November 13, 2025.

monitoring Nov 14, 2025, 11:43 PM UTC

There is no system wide degradation. Core transaction services remain unaffected.

Affected components

US - Forensics on Web

investigating Nov 13, 2025, 03:13 PM UTC

We are investigating elevated latencies on certain APIs
investigating Nov 13, 2025, 03:25 PM UTC

We are investigating elevated latencies on certain APIs
investigating Nov 13, 2025, 03:53 PM UTC

We have identified potential resource contention on a DB. Continuing to investigate
investigating Nov 13, 2025, 04:32 PM UTC

We have identified potential resource contention on a DB. Continuing to investigate
investigating Nov 13, 2025, 05:12 PM UTC

We have identified potential resource contention on a DB. Continuing to investigate
investigating Nov 13, 2025, 07:05 PM UTC

We are continuing to investigate the issue.
investigating Nov 13, 2025, 09:20 PM UTC

We are continuing to investigate the issue.
investigating Nov 13, 2025, 11:51 PM UTC

We are continuing to investigate the issue.
identified Nov 14, 2025, 02:10 AM UTC

We have identified the issue and isolated to a small subset of routes. Next update will be in 12 hours. Core transaction services remain unaffected.
identified Nov 14, 2025, 06:02 PM UTC

We are continuing to work on a fix for the issue.
monitoring Nov 14, 2025, 11:43 PM UTC

There is no system wide degradation. Core transaction services remain unaffected.
resolved Nov 15, 2025, 10:30 PM UTC

This incident has been resolved.

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