TRM Labs incident
Transaction Monitoring Transactions Stuck in Processing
Resolved after 1 hour 29 minutes, affecting US - API - Transaction Monitoring, on January 16, 2026.
We have identified and mitigated the issue. We are monitoring to confirm resolution.
Affected components
Update timeline
- investigating Jan 16, 2026, 11:52 PM UTC
We are currently investigating reports of transactions suck in processing in our Transaction Monitoring platform.
- identified Jan 17, 2026, 12:10 AM UTC
We have confirmed an issue which has delayed processing of Transaction Monitoring transactions. This has resulted in transactions being stuck in "PROCESSING" on the platform. We are actively root causing.
- monitoring Jan 17, 2026, 12:47 AM UTC
We have identified and mitigated the issue. We are monitoring to confirm resolution.
- resolved Jan 17, 2026, 01:21 AM UTC
All stale transactions are processed and issued are resolved.
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