Resolved after 1 hour 43 minutes, affecting PC*MILER Web Services and Content Tools and 1 more, on August 25, 2026.
The DNS server issue impacting the Web Tools Authentication Service and downstream systems has been fully resolved. All services have recovered and are operating normally. For Users: All authentication and dependent services are fully functional. If you still experience any issues, please restart your application or refresh your browser session. We appreciate your patience and apologize for the disruption.
Affected components
Update timeline
- monitoring Aug 25, 2026, 12:48 PM UTC
Starting at 6:50 AM EST (11:50 UTC), we experienced a DNS server issue that impacted our Web Tools Authentication Service and affected several downstream services. The underlying DNS issue has been resolved, and we are seeing recovery across all impacted services. Our engineering team is closely monitoring system performance to ensure full stability. For Users: Authentication and dependent services are restoring to normal function. If you encounter lingering connectivity issues, please restart your application or session.
- monitoring Aug 25, 2026, 01:03 PM UTC
Starting at 6:50 AM EST (11:50 UTC), we experienced a DNS server issue that impacted our Web Tools Authentication Service and affected several downstream services. The underlying DNS issue has been resolved, and we are seeing recovery across all impacted services. Our engineering team is closely monitoring system performance to ensure full stability. For Users: Authentication and dependent services are restoring to normal function. If you encounter lingering connectivity issues, please restart your application or session.
- resolved Aug 25, 2026, 02:31 PM UTC
The DNS server issue impacting the Web Tools Authentication Service and downstream systems has been fully resolved. All services have recovered and are operating normally. For Users: All authentication and dependent services are fully functional. If you still experience any issues, please restart your application or refresh your browser session. We appreciate your patience and apologize for the disruption.
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