Resolved after 18 hours 53 minutes, on August 4, 2026.
On August 4, 2026 at 12:01 EDT, a high-severity incident was reported, affecting the singlesearch.alk.com/api/batch/ endpoint, which began returning HTTP 503 Service Unavailable errors. This customer-facing API was unable to process incoming batch search requests for the duration of the incident, directly impacting any customers or integrations relying on this endpoint. The issue was resolved on August 5, 2026 at 06:53 EDT. During a planned infrastructure update on August 2, the underlying servers were upgraded but one of the applications did not update to match. This mismatch couldn't run the old application setup, and new application instances couldn't be started to replace them. With no working instances available to handle requests, the service was unavailable and customers started seeing errors.
Update timeline
- resolved Aug 07, 2026, 01:40 PM UTC
On August 4, 2026 at 12:01 EDT, a high-severity incident was reported, affecting the singlesearch.alk.com/api/batch/ endpoint, which began returning HTTP 503 Service Unavailable errors. This customer-facing API was unable to process incoming batch search requests for the duration of the incident, directly impacting any customers or integrations relying on this endpoint. The issue was resolved on August 5, 2026 at 06:53 EDT. During a planned infrastructure update on August 2, the underlying servers were upgraded but one of the applications did not update to match. This mismatch couldn't run the old application setup, and new application instances couldn't be started to replace them. With no working instances available to handle requests, the service was unavailable and customers started seeing errors.
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