Traders Connect Outage History

We have identified the issue as a Google Cloud Platform (GCP) outage affecting our analytics services. Services have been restored, but some trade analytics data may remain out of sync. Our team is working to resolve any remaining discrepancies.

Tradovate underwent maintenance which temporarily prevented us from refreshing authentication tokens for connected accounts. As a result, some Tradovate profiles have been disconnected and will require re-authentication before trading functionality can resume. If your Tradovate account is affected, please reconnect it from Traders Connect. We’re continuing to monitor the integration and are reviewing ways to reduce the impact of similar maintenance events in the future.

We have identified a connectivity issue affecting MatchTrader accounts with some prop firms. The issue appears to be related to the MatchTrader API/integration layer. We are working closely with the relevant team to identify the exact cause and resolve the issue as soon as possible. MatchTrader accounts with other prop firms and our other broker integrations are currently unaffected. We will provide further updates as we make progress.

We are continuing to work closely with the Match-Trader team to resolve this issue. We are pleased to report that progress is being made, and Match-Trader have informed us that they expect to resolve their connectivity issues in the coming days. Thank you for your continued patience.

We are continuing to work on a fix for this incident.

We've traced this to an issue on cTrader's side affecting the account authorization flow for new connections. This is outside of our platform's control. We've reported it to cTrader (Spotware) support, and their team is actively investigating a fix. Existing connections and copy configurations are unaffected.

We're seeing Tradelocker API issues for a very small number of accounts beyond our control. The development team has informed the Tradelocker team and is waiting for a response.