Tracelight incident

Slower loading times

Resolved after 1 hour 35 minutes, affecting Excel Addin, on February 18, 2026.

resolved Feb 18, 2026, 04:25 PM UTC

This issue has been resolved. If you continue to encounter this problem, try reloading the addin or contacting support.

Started
Feb 18, 2026, 02:49 PM UTC
Resolved
Feb 18, 2026, 04:25 PM UTC
Duration
1h 35m
Detected by Pingoru
Feb 18, 2026, 02:49 PM UTC

Affected components

Excel Addin

Update timeline

  1. investigating Feb 18, 2026, 02:49 PM UTC

    Some users may experience slower loading times. when data is slow to load try refreshing addin, it should then load immediately. We are investigating the issue

  2. investigating Feb 18, 2026, 03:00 PM UTC

    Some users may experience slower loading times. When data is slow to load, try refreshing addin, it should then load immediately. We are investigating the issue.

  3. identified Feb 18, 2026, 04:04 PM UTC

    We have identified the issue, and are testing a fix.

  4. monitoring Feb 18, 2026, 04:18 PM UTC

    A fix has been deployed, and we're monitoring the impact.

  5. resolved Feb 18, 2026, 04:25 PM UTC

    This issue has been resolved. If you continue to encounter this problem, try reloading the addin or contacting support.

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