Tracelight incident
Tracelight assistant unavailable for some European users
Minor Vendor's status page →
Resolved after 48 minutes, affecting Excel Addin, on October 13, 2026.
The fix has been rolled out and we will continue monitoring.
Affected components
Excel Addin
Update timeline
- identified Oct 13, 2026, 08:06 AM UTC
Some users in Europe may find that Tracelight's assistant fails to complete requests or shows errors. We have identified the cause and are rolling out a fix. We will post another update shortly.
- identified Oct 13, 2026, 08:27 AM UTC
We've deployed a fix and will wait for it to fully roll out to resolve the issue.
- monitoring Oct 13, 2026, 08:32 AM UTC
The fix has been rolled out and we will continue monitoring.
- resolved Oct 13, 2026, 08:54 AM UTC
This issue has now been resolved.
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