Tracelight incident

Tracelight loading issues

Resolved after 41 minutes, affecting Excel Addin, on September 21, 2026.

monitoring Sep 21, 2026, 04:41 PM UTC

We've deployed a fix and we're monitoring.

Started
Sep 21, 2026, 04:15 PM UTC
Resolved
Sep 21, 2026, 04:56 PM UTC
Duration
41m
Detected by Pingoru
Sep 21, 2026, 04:15 PM UTC

Affected components

Excel Addin

Update timeline

  1. identified Sep 21, 2026, 04:15 PM UTC

    Some users are experiencing prolonged loading times in Tracelight meaning that sending messages never complete, we've identified the cause and are releasing a fix.

  2. monitoring Sep 21, 2026, 04:41 PM UTC

    We've deployed a fix and we're monitoring.

  3. resolved Sep 21, 2026, 04:56 PM UTC

    The fix has been rolled out and is working.

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