Resolved after 1 hour 11 minutes, affecting Excel Addin, on February 19, 2026.
We're seeing full recovery. If you encounter issues, you may need to reload the addin to refresh the authentication.
Affected components
Update timeline
- investigating Feb 19, 2026, 04:39 PM UTC
Our 3rd party provider has acknowledged an outage on their end, users may be encountering issues with authentication in the app. We'll send updates once we have more information.
- monitoring Feb 19, 2026, 04:43 PM UTC
It appears to have been resolved. We'll continue to monitor. Please contact support if you have any further issues.
- identified Feb 19, 2026, 04:59 PM UTC
We're continuing to see some issues, although much less often than before. We will keep you updated. You can follow our 3rd party provider's status page here: https://status.clerk.com/incidents/01KHVBF47Q3SDK1VX7ZNHQ316R
- monitoring Feb 19, 2026, 05:31 PM UTC
Errors appear to have mostly resolved. We'll continue to monitor.
- monitoring Feb 19, 2026, 05:49 PM UTC
We're seeing recovery again.
- resolved Feb 19, 2026, 05:50 PM UTC
We're seeing full recovery. If you encounter issues, you may need to reload the addin to refresh the authentication.
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