Resolved after 55 minutes, affecting Cloud Load Balancing and ADC-as-a-Service and 1 more, on October 16, 2025.
The line card has been replaced, confirmed fully operational, and traffic is now being brought back to the site. We are resolving this case at this time.
Affected components
Update timeline
- investigating Oct 16, 2025, 02:21 AM UTC
We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network in the UK. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.
- investigating Oct 16, 2025, 02:40 AM UTC
Engineers have found the issue with a failed line card in a Juniper MX240 peering router in the Slough, UK datacenter. Traffic has been diverted and this card is currently being replaced. Customer impact at this time should now be low, if at all. We will update you as soon as this has been fully restored.
- resolved Oct 16, 2025, 03:16 AM UTC
The line card has been replaced, confirmed fully operational, and traffic is now being brought back to the site. We are resolving this case at this time.
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