Resolved after 2 hours 8 minutes, affecting Global Network and Backbone and North America - East, on August 26, 2026.
This incident has been fully resolved. The impacted hardware has been fully tested, monitored for one hour and brought back into service restoring the Ashburn, VA POP to full operational capacity from N to N+1. If you are experiencing any issues at all, please open a support case at https://support.totaluptime.com.
Affected components
Update timeline
- investigating Aug 26, 2026, 02:29 PM UTC
We are currently investigating reports of degraded network performance including additional latency and packet loss in the US-E region. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.
- investigating Aug 26, 2026, 02:36 PM UTC
The issue has been identified as a hardware failure in the Ashburn, VA POP. Any customer traffic traversing the device at the time of the failure was automatically rerouted to alternate devices within that POP and/or alternate neighboring POPs. If you are experiencing any issues, please open a support case at https://support.totaluptime.com. We will update this case once restoration is complete.
- resolved Aug 26, 2026, 04:37 PM UTC
This incident has been fully resolved. The impacted hardware has been fully tested, monitored for one hour and brought back into service restoring the Ashburn, VA POP to full operational capacity from N to N+1. If you are experiencing any issues at all, please open a support case at https://support.totaluptime.com.
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