Total Uptime Outage History
Total Uptime is up right nowPingoru has recorded 10 incidents for Total Uptime: 7 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 2 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 564 (0%) |
Incidents, newest first
Minor October 13, 2026 Support panel outage 16m Support Ticket System
Started Oct 13, 2026, 01:10 PM UTC· resolved Oct 13, 2026, 01:27 PM UTC
- investigating Oct 13, 2026, 01:10 PM UTC
Engineers are working to resolve access to our support panel. For any immediate support need, please call us at +1 800.584.1514 option 3 or by using an alternate number from our website.
- resolved Oct 13, 2026, 01:27 PM UTC
This issue has been resolved.
Minor August 26, 2026 Network Degradation - US-E Region 2h 8m Global Network and Backbone, North America - East
Started Aug 26, 2026, 02:29 PM UTC· resolved Aug 26, 2026, 04:37 PM UTC
- investigating Aug 26, 2026, 02:29 PM UTC
We are currently investigating reports of degraded network performance including additional latency and packet loss in the US-E region. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.
- investigating Aug 26, 2026, 02:36 PM UTC
The issue has been identified as a hardware failure in the Ashburn, VA POP. Any customer traffic traversing the device at the time of the failure was automatically rerouted to alternate devices within that POP and/or alternate neighboring POPs. If you are experiencing any issues, please open a support case at https://support.totaluptime.com. We will update this case once restoration is complete.
- resolved Aug 26, 2026, 04:37 PM UTC
This incident has been fully resolved. The impacted hardware has been fully tested, monitored for one hour and brought back into service restoring the Ashburn, VA POP to full operational capacity from N to N+1. If you are experiencing any issues at all, please open a support case at https://support.totaluptime.com.
Minor May 13, 2026 Network Degradation 21m Global Network and Backbone, North America - East, Europe
Started May 13, 2026, 03:08 PM UTC· resolved May 13, 2026, 03:29 PM UTC
- investigating May 13, 2026, 03:09 PM UTC
We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.
- investigating May 13, 2026, 03:13 PM UTC
Engineers have resolved an upstream provider issue and have redirected traffic at this time. We are monitoring to confirm stability.
- resolved May 13, 2026, 03:29 PM UTC
We confirm that this issue has been fully resolved at 15:09 UTC and there are no further impacts seen since our corrective actions were taken.
Minor April 2, 2026 Network Degradation - EU-W 52m Global Network and Backbone, Europe
Started Apr 02, 2026, 07:30 PM UTC· resolved Apr 02, 2026, 08:22 PM UTC
- investigating Apr 02, 2026, 07:30 PM UTC
We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network in the EU-West region. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.
- monitoring Apr 02, 2026, 08:06 PM UTC
Engineers have isolated the issue to an internal DNS resolution in the Amsterdam environment and have resolved it. We are still monitoring this for further issues.
- resolved Apr 02, 2026, 08:22 PM UTC
This incident is confirmed resolved.
Major February 20, 2026 Network Degradation - US West 1h 10m Global Network and Backbone, North America - West
Started Feb 20, 2026, 06:18 PM UTC· resolved Feb 20, 2026, 07:29 PM UTC
- investigating Feb 20, 2026, 06:18 PM UTC
We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network in the US-West region. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.
- investigating Feb 20, 2026, 06:33 PM UTC
We have observed network instability across a number of upstream providers out of our Los Angeles POP. We have temporarily redirected traffic away from this POP to mitigate the impact to our customers while we investigate further.
- resolved Feb 20, 2026, 06:48 PM UTC
This issue has been resolved. We are monitoring provider stability within the region and after confirming there are no further issues for a period of time, we will bring this POP back into service.
- investigating Feb 20, 2026, 07:29 PM UTC
We received confirmation from Coresite that the ANY2 West internet exchange suffered routing loops causing a reset of the entire exchange. This event affected over 400 networks on the east coast and corresponds with the impact we noticed at the time.
Minor November 11, 2025 Support Panel Access Issues 48m Support Ticket System
Started Nov 11, 2025, 03:29 PM UTC· resolved Nov 11, 2025, 04:17 PM UTC
- investigating Nov 11, 2025, 03:29 PM UTC
We are currently investigating an issue affecting access to the Support Panel from some regions. As soon as we have further information to share, we will update you.
- resolved Nov 11, 2025, 04:17 PM UTC
This issue has now been resolved.
Minor October 16, 2025 Network Degradation United Kingdom 55m Cloud Load Balancing, ADC-as-a-Service, Global Network and Backbone, United Kingdom
Started Oct 16, 2025, 02:21 AM UTC· resolved Oct 16, 2025, 03:16 AM UTC
- investigating Oct 16, 2025, 02:21 AM UTC
We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network in the UK. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.
- investigating Oct 16, 2025, 02:40 AM UTC
Engineers have found the issue with a failed line card in a Juniper MX240 peering router in the Slough, UK datacenter. Traffic has been diverted and this card is currently being replaced. Customer impact at this time should now be low, if at all. We will update you as soon as this has been fully restored.
- resolved Oct 16, 2025, 03:16 AM UTC
The line card has been replaced, confirmed fully operational, and traffic is now being brought back to the site. We are resolving this case at this time.
Minor September 10, 2025 Partial platform access issues 7m Totaluptime.com website, Support Ticket System
Started Sep 10, 2025, 02:50 PM UTC· resolved Sep 10, 2025, 02:57 PM UTC
- investigating Sep 10, 2025, 02:50 PM UTC
We are currently investigating an issue affecting access to the Total Uptime website and support panel from some regions. As soon as we have further information to share, we will update you.
- resolved Sep 10, 2025, 02:57 PM UTC
Engineers found an internal load balancing issue and have resolved it. We are currently investigating for a root cause to determine why this happened. However we are resolving this incident since it is no longer customer impacting.