Tide incident
Merchant account balances aren’t updating and Payment Links delay
Resolved after 15 minutes, on April 30, 2026.
Your displayed Merchant account balance may not currently be reflecting recents payments. Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved. We're working to fix this quickly - in the meantime, we're sorry for any inconvenience. If your balance is not updating, please don’t repeat any payments for the time being. If you need urgent help regarding your balance, please tap ‘Support’ in the app.
Update timeline
- investigating Apr 30, 2026, 09:32 AM UTC
Your displayed Merchant account balance may not currently be reflecting recents payments. Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved. We're working to fix this quickly - in the meantime, we're sorry for any inconvenience. If your balance is not updating, please don’t repeat any payments for the time being. If you need urgent help regarding your balance, please tap ‘Support’ in the app.
- resolved Apr 30, 2026, 09:48 AM UTC
This incident has been resolved.
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