Resolved after 3 hours 50 minutes, on July 28, 2026.
This incident has been resolved. A third-party was experiencing issues, affecting card-related services. We apologise for this impact on your Tide experience, thank you for your patience.
Update timeline
- investigating Jul 28, 2026, 06:07 PM UTC
We're experiencing a problem that's impacting a number of members to order a new card, reorder a card, view pin or card details. Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted. We are looking into this issue and when the services are back to normal we'll update this message. Tap 'Support' in the app if you'd like to speak to us. Thanks for your patience.
- resolved Jul 28, 2026, 09:58 PM UTC
This incident has been resolved. A third-party was experiencing issues, affecting card-related services. We apologise for this impact on your Tide experience, thank you for your patience.
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