Resolved after 14 days 2 hours, on April 27, 2026.
Card payments and ATM withdrawals are now going through normally. You can retry any previously declined payments. Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details. Once again, thank you for your patience.
Update timeline
- investigating Apr 27, 2026, 12:01 PM UTC
Some card payments may fail even if funds are available. You can retry declined transactions. ATM withdrawals are also affected. We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience. For urgent assistance, tap ‘Support’ in the app.
- identified Apr 29, 2026, 08:34 AM UTC
Some members couldn't deposit cash, but we've resolved this - Post Office deposits should be working as normal again. Thanks for your patience, and we’re sorry for any inconvenience caused.
- identified May 04, 2026, 12:24 PM UTC
Card payments and ATM withdrawals are now going through normally. You can retry any previously declined payments. Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details. Once again, thank you for your patience.
- resolved May 11, 2026, 02:32 PM UTC
This incident has been resolved.
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