Tide incident
Cash deposits aren’t working for some members right now.
Resolved after 53 minutes, on February 25, 2026.
Cash deposits are available again Some members experienced problems depositing cash, but this has now been sorted. Thanks for giving us the time to fix this - now you should be able to deposit cash as usual.
Update timeline
- identified Feb 25, 2026, 05:06 PM UTC
We’re investigating the issue - check back here for updates. Thanks for your patience, and sorry for any inconvenience. For anything urgent, tap ‘Support’ in the app.
- resolved Feb 25, 2026, 05:59 PM UTC
Cash deposits are available again Some members experienced problems depositing cash, but this has now been sorted. Thanks for giving us the time to fix this - now you should be able to deposit cash as usual.
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