Resolved after 12 minutes, on March 13, 2026.
We've resolved the issue that was affecting inbound payments, card transactions, and outbound payments. Payments are now running as usual. You can also now see your correct balance in the Tide app, and on the web. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.
Update timeline
- investigating Mar 13, 2026, 01:04 PM UTC
Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved. Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved. Some card transactions are also impacted. Your displayed balance may not be updating immediately. Don’t repeat any payments for the time being. Check back here for updates – we’ll let you know as soon as payments are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
- resolved Mar 13, 2026, 01:17 PM UTC
We've resolved the issue that was affecting inbound payments, card transactions, and outbound payments. Payments are now running as usual. You can also now see your correct balance in the Tide app, and on the web. Thanks for your patience while we sorted this out. If you have any queries, tap 'Support' in the app and we'll help you.
Your product runs on more than Tide
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services