Resolved after 1 hour 10 minutes, on March 31, 2026.
We experienced an issue that prevented some members from continuing with their application or recovering their account. We've fixed this quickly and you can continue to apply to Tide or recover your account. Thanks for bearing with us while we were on it. If you still need assistance, tap 'Support' in the app and tell us.
Update timeline
- investigating Mar 31, 2026, 10:47 AM UTC
We're experiencing an issue that's preventing some members from continuing with their application or recovering their accounts. After entering your contact details, you may see an error screen pop up. We're working to resolve this and will update this page when you can try again. Apologies for the inconvenience. If you need urgent support, email [email protected] and we'll help you.
- resolved Mar 31, 2026, 11:58 AM UTC
We experienced an issue that prevented some members from continuing with their application or recovering their account. We've fixed this quickly and you can continue to apply to Tide or recover your account. Thanks for bearing with us while we were on it. If you still need assistance, tap 'Support' in the app and tell us.
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