Resolved after 24 minutes, on April 1, 2026.
We’ve resolved the issue that was impacting subscriptions and refunds. You can now subscribe, view your details, and continue to enjoy your tools, boosts, or paid plan. All refund requests should now go through as normal. Thank you for your patience while we fixed this. We apologise for any inconvenience.
Update timeline
- investigating Apr 01, 2026, 09:14 AM UTC
We're currently experiencing an issue that is impacting subscriptions to Tide. Some members aren’t able to subscribe, view, or use their tools, boosts, or paid plans. This issue is also affecting our ability to process refund requests. We’re fixing this Please check back here for updates – we’ll let you know as soon as subscriptions and refunds are back to normal. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.
- resolved Apr 01, 2026, 09:38 AM UTC
We’ve resolved the issue that was impacting subscriptions and refunds. You can now subscribe, view your details, and continue to enjoy your tools, boosts, or paid plan. All refund requests should now go through as normal. Thank you for your patience while we fixed this. We apologise for any inconvenience.
Your product runs on more than Tide
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services