Resolved after 23 hours 2 minutes, on April 26, 2026.
The issue has been identified and a fix is being implemented.
Update timeline
- investigating Apr 26, 2026, 07:09 AM UTC
We’re experiencing a problem that’s impacting a number of members to order a new card or reorder a card. We are looking into this issue and when the services are back to normal we’ll update this message. Tap 'Support' in the app if you’d like to speak to us. Thanks for your patience.
- identified Apr 26, 2026, 10:51 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 27, 2026, 06:11 AM UTC
This incident has been resolved.
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