Tide incident

Some card payments are being declined

Resolved after 1 hour 14 minutes, on May 11, 2026.

resolved May 11, 2026, 03:38 PM UTC

Card payments issue: resolved Details: Card transactions are now going through as usual. Thank you for your patience while we fixed this. We apologise for any inconvenience.

Started
May 11, 2026, 02:24 PM UTC
Resolved
May 11, 2026, 03:38 PM UTC
Duration
1h 14m
Detected by Pingoru
May 11, 2026, 02:24 PM UTC

Update timeline

  1. investigating May 11, 2026, 02:24 PM UTC

    Some card payments may fail even if funds are available. We’re fixing this Please check back here for updates – we’ll let you know as soon as payments are back to normal. If your transaction is declined, you can retry making it with your physical card. For urgent queries, tap ‘Support’ in the app. We apologise for any inconvenience you’re experiencing at this time.

  2. resolved May 11, 2026, 03:38 PM UTC

    Card payments issue: resolved Details: Card transactions are now going through as usual. Thank you for your patience while we fixed this. We apologise for any inconvenience.

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