ThousandEyes Outage History
ThousandEyes is up right nowPingoru has recorded 77 incidents for ThousandEyes: 73 in the last 12 months and 19 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 52 of 720 (7%) |
| May 2026 | 3 | 172 of 744 (23%) |
| June 2026 | 7 | 553 of 720 (77%) |
| July 2026 | 10 | 718 of 744 (97%) |
| August 2026 | 9 | 353 of 744 (47%) |
| September 2026 | 3 | 15 of 720 (2%) |
| October 2026 | 7 | 167 of 593 (28%) |
Incidents, newest first
Notice January 28, 2026 Filters in Path visualisation view not working 10m Platform Availability
Started Jan 28, 2026, 05:24 AM UTC· resolved Jan 28, 2026, 05:34 AM UTC
- monitoring Jan 28, 2026, 05:24 AM UTC
Customers may have experienced a temporary issue during which filters in the Path Visualization view were not functioning as expected and Path visualisation having readability issues on 28th Jan, 3.45 am - 4.34 am UTC. The issue has now been identified and resolved, the filter functionality in the Path Visualization view is operating as expected.
- resolved Jan 28, 2026, 05:34 AM UTC
This incident has been resolved.
Notice January 27, 2026 Service Degradation Affecting Endpoint Scheduled tests 1h 40m Test data availability, Reports and Dashboards
Started Jan 27, 2026, 06:20 PM UTC· resolved Jan 27, 2026, 08:00 PM UTC
- investigating Jan 27, 2026, 06:20 PM UTC
We are currently investigating an issue that is impacting Endpoint scheduled tests. Impact: Endpoint scheduled tests data is delayed by 30 minutes
- investigating Jan 27, 2026, 06:32 PM UTC
We also identified a possible delay under Views and Dashboards for Endpoint Agent Network metrics
- investigating Jan 27, 2026, 06:39 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 27, 2026, 07:07 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Jan 27, 2026, 08:00 PM UTC
This incident has been resolved
Notice January 7, 2026 Service degradation affecting user login and API access – Platform Availability, API Availability
Started Jan 07, 2026, 11:41 PM UTC· resolved Jan 07, 2026, 11:41 PM UTC
- resolved Jan 07, 2026, 11:41 PM UTC
The ThousandEyes team detected an issue with the login component of the main ThousandEyes web application. Customers may have experienced 5xx HTTP errors while authenticating on the webapp or using the API between 23:05 and 23:15 UTC. The team deployed a fix and no new issues have been observed since 23:15 UTC. ThousandEyes Support is available 24/7. If you need assistance or have any questions, open a case by sending an email to [email protected], or open a live chat session to speak with an engineer from within app.thousandeyes.com.
Notice December 16, 2025 Service Degradation Affecting Connected Devices and BGP Data –
Started Dec 16, 2025, 08:06 PM UTC· resolved Dec 16, 2025, 08:06 PM UTC
- resolved Dec 16, 2025, 09:17 PM UTC
Summary: Metadata updates for Connected Devices agents, and newly announced BGP prefixes may have experienced delays. Impact: Customers may have observed delayed data for Connected Devices and/or BGP during the affected time window. Timeline: Between 2025-12-14 16:45 UTC and 2025-12-16 14:08 UTC BGP impact for US and EU regions Between 2025-12-15 23:00 UTC and 2025-12-16 22:00 UTC Connected Devices impact. Status: This issue has been resolved.
Minor December 10, 2025 Service Degradation Affecting Event Detection in US1, US2, and EU Regions 13h 49m Event Detection
Started Dec 10, 2025, 05:16 PM UTC· resolved Dec 11, 2025, 07:05 AM UTC
- identified Dec 10, 2025, 05:16 PM UTC
Summary: We are currently experiencing an issue impacting the generation of new Events for Event Detection in the US1 Region. The issue began at 14:50 UTC on December 10th. Impact: Customers may not see newly generated Events in Event Detection. Related Alerts and Dashboards depending on Event Detection data may also be affected. Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.
- identified Dec 10, 2025, 06:34 PM UTC
We have identified that this issue is also impacting the US2 and EU regions. Our engineering team is actively working to restore full functionality as soon as possible.
- monitoring Dec 10, 2025, 07:32 PM UTC
Events generated in the US1 region between 14:50 and 16:55 UTC will not be available in the Event Detection platform, related dashboards or alerts. Events in the US2 and EU regions have returned to normal. We will monitor the results closely.
- resolved Dec 11, 2025, 07:05 AM UTC
This incident has been resolved.
Notice December 4, 2025 Issues with Connected Devices data API export 1h 25m Connected Devices (Formerly SamKnows)
Started Dec 04, 2025, 11:31 AM UTC· resolved Dec 04, 2025, 12:56 PM UTC
- investigating Dec 04, 2025, 11:31 AM UTC
Connected Devices data API exports are not being generated. We are investigating the issue.
- resolved Dec 04, 2025, 12:56 PM UTC
The incident has been resolved.
Major December 2, 2025 Service degradation impacting API Alert List and Alert Detail endpoints on API v5 and API v6 3h 13m API Availability
Started Dec 02, 2025, 11:22 PM UTC· resolved Dec 03, 2025, 02:35 AM UTC
- investigating Dec 02, 2025, 11:22 PM UTC
We have identified an issue with the Alert List and Alert Details API endpoints. Customers may experience 404 errors on the API v5 and v6 versions of these endpoints, which started around December 2, 2025, at 18:00 UTC. We are currently investigating the issue and are working on a fix.
- monitoring Dec 02, 2025, 11:55 PM UTC
A fix has been implemented and we are monitoring the results
- resolved Dec 03, 2025, 02:35 AM UTC
This incident has been resolved.
Notice November 17, 2025 Issues with Splunk APM Service map Integration in the EU and US1 regions 2d 4h Webhook and Integrations
Started Nov 17, 2025, 01:32 PM UTC· resolved Nov 19, 2025, 05:52 PM UTC
- investigating Nov 17, 2025, 01:32 PM UTC
Although the incident was fixed in US2, it's still happening in US1 and EU.
- identified Nov 17, 2025, 02:57 PM UTC
We identified the issue and are continuing to work on it.
- monitoring Nov 17, 2025, 05:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 19, 2025, 05:52 PM UTC
This incident has been resolved.
Minor November 17, 2025 Issues with Splunk APM Service map Integration 35m Webhook and Integrations
Started Nov 17, 2025, 10:55 AM UTC· resolved Nov 17, 2025, 11:30 AM UTC
- investigating Nov 17, 2025, 10:55 AM UTC
We are observing issues with the Splunk APM Service map integrations. We are investigating the issue.
- resolved Nov 17, 2025, 11:30 AM UTC
This incident has been resolved.
Notice November 12, 2025 Service Degradation affecting Traffic Insights Page 2d 9h Platform Availability
Started Nov 12, 2025, 12:36 AM UTC· resolved Nov 14, 2025, 09:44 AM UTC
- investigating Nov 12, 2025, 12:36 AM UTC
At around 10:30 pm UTC, 11th Nov 2025, we observed traffic insights page failed to load in US region. Customer might experience issue viewing the traffic insights page.
- investigating Nov 12, 2025, 12:38 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 12, 2025, 12:57 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 09:44 AM UTC
This incident has been resolved.
Notice November 10, 2025 Issues with SamKnows One login 20m Connected Devices (Formerly SamKnows)
Started Nov 10, 2025, 12:21 PM UTC· resolved Nov 10, 2025, 12:42 PM UTC
- identified Nov 10, 2025, 12:21 PM UTC
SamKnows One login was not available between 11:42 and 12:10 UTC. We are checking the current status.
- monitoring Nov 10, 2025, 12:24 PM UTC
The issue is mitigated, we are monitoring its status.
- resolved Nov 10, 2025, 12:42 PM UTC
This incident has been resolved.
Notice November 6, 2025 Error when accessing Contact Support Page 36m Customer Success Chat
Started Nov 06, 2025, 06:11 PM UTC· resolved Nov 06, 2025, 06:48 PM UTC
- monitoring Nov 06, 2025, 06:11 PM UTC
Customers may encounter an error when accessing the Contact Support page within the ThousandEyes application. Start of the issue: November 6, 2025 at 12:10 UTC A fix has been implemented and we are monitoring the results.
- resolved Nov 06, 2025, 06:48 PM UTC
This incident has been resolved.
Notice November 6, 2025 Service Degraded - Affecting Internet Insights Network Outages 26m Internet Insights collection and processing
Started Nov 06, 2025, 12:48 PM UTC· resolved Nov 06, 2025, 01:14 PM UTC
- identified Nov 06, 2025, 12:48 PM UTC
We have observed issues in the processing and detection of Network Outage events for Internet Insights between 10:22 UTC on Nov 6, 2025 and 12:10 UTC on Nov 6, 2025. Impact During the affected timeframe, customers experienced the following impacts: Network Outage Event Visibility: Network Outage events were not being properly processed or displayed in Internet Insights dashboards Affected Duration: November 6, 2025, from 10:22 UTC to 12:10 UTC Detection Gap: Outage events that occurred during this window may not have triggered alerts or appeared in customer views Our engineering team mitigated the issue at 12:10 UTC on Nov 6 2025.
- resolved Nov 06, 2025, 01:14 PM UTC
The incident has been resolved.
Notice November 4, 2025 Service Degradation Affecting Private BGP Monitors 14h 24m Private BGP Collection & Processing
Started Nov 04, 2025, 06:47 PM UTC· resolved Nov 05, 2025, 09:11 AM UTC
- monitoring Nov 04, 2025, 06:47 PM UTC
Summary: We observed delays in the ingestion of data from Private BGP Monitors between 17:30 and 18:30 UTC. Impact: During this period, customers may have experienced delays when visualizing BGP results for Private BGP Monitors. Status: Our engineering team has implemented a fix to mitigate the issue, and data ingestion has returned to normal. We continue to monitor the situation closely.
- resolved Nov 05, 2025, 09:11 AM UTC
The incident has been resolved.
Minor November 4, 2025 Error while Running instant test and saving configuration for both Transaction and Page Load tests 28m Configuration and Management
Started Nov 04, 2025, 03:04 AM UTC· resolved Nov 04, 2025, 03:32 AM UTC
- investigating Nov 04, 2025, 03:04 AM UTC
We're investigating an issue when editing Transaction and Page load tests setting and running instant tests for both of these test types
- resolved Nov 04, 2025, 03:32 AM UTC
This incident has been resolved.
Minor October 31, 2025 Service Degradation Affecting Internet Insights Network Outages 50m Internet Insights collection and processing
Started Oct 31, 2025, 05:18 PM UTC· resolved Oct 31, 2025, 06:09 PM UTC
- identified Oct 31, 2025, 05:18 PM UTC
Summary We have observed issues in the processing and detection of Network Outage events for Internet Insights starting at 20:20 UTC on October 30, 2025. Impact Customers currently do not have visibility into new Network Outage events since 20:20 UTC on October 30, 2025. This limitation may affect the display of outage data across Internet Insights Views, the Public Outages Map, Dashboard Widgets, as well as generation of Alerts. Our engineering team is actively working to resolve the issue.
- monitoring Oct 31, 2025, 05:40 PM UTC
A fix has been implemented, and customers should now be able to view Network Outage events in Internet Insights. No outage events were missed during the incident.
- monitoring Oct 31, 2025, 05:53 PM UTC
Impact: Customers may have missed Internet Insights Network Outages Alerts during this incident.
- resolved Oct 31, 2025, 06:09 PM UTC
This incident has been resolved.
Minor October 28, 2025 Service Degradation Affecting Alert Services in US1 Region 3h 34m Alert processing, Notification dispatching, Webhook and Integrations, Email notifications
Started Oct 28, 2025, 08:22 PM UTC· resolved Oct 28, 2025, 11:56 PM UTC
- identified Oct 28, 2025, 08:22 PM UTC
Summary Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region. Customer impact Starting at 18:00 UTC, we have identified delay in processing network alerts in the ThousandEyes US1 region. Test execution and data collection are not affected by this event. Status The issue has been identified and are currently working to implement a fix.
- monitoring Oct 28, 2025, 09:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2025, 11:56 PM UTC
This incident has been resolved.
Critical October 25, 2025 Issues with login to the ThousandEyes platform 1h 59m Platform Availability, API Availability, SAML/SSO
Started Oct 25, 2025, 09:52 AM UTC· resolved Oct 25, 2025, 11:51 AM UTC
- investigating Oct 25, 2025, 09:52 AM UTC
Some customer cannot login to the ThousandEyes platform. EU customer are not impacted. We are investigating the issue.
- investigating Oct 25, 2025, 09:54 AM UTC
We are continuing to investigate this issue.
- investigating Oct 25, 2025, 11:15 AM UTC
We are continuing to investigate the issue.
- monitoring Oct 25, 2025, 11:31 AM UTC
We have rolled out a fix and we are monitoring the incident.
- resolved Oct 25, 2025, 11:51 AM UTC
The issue was resolved at 11:31 AM UTC.
Notice October 20, 2025 Delays in Alerts from 3rd party providers and AWS Cloud Insight Configurations 20h 51m Alert processing, Notification dispatching
Started Oct 20, 2025, 09:53 AM UTC· resolved Oct 21, 2025, 06:45 AM UTC
- investigating Oct 20, 2025, 09:53 AM UTC
Starting at 08:15 UTC several 3rd party providers such as Slack, Pagerduty, and AWS have reported issues and delays in functionality. Our engineering team is monitoring the issue and working on mitigations. At this time, all ThousandEyes functionality is behaving normally. Certain external functionality may be degraded, including: - Ability to create or update Cloud Insights integrations for AWS - Delayed or missing alerts via Slack, Pagerduty, or other integrations Our engineering team will continue to assess impact and provide updates.
- identified Oct 20, 2025, 11:02 AM UTC
Third party service providers are reporting their services are recovering, and we are seeing them recover too. The WAN Insights data pipeline has recovered and is operational again. Cloud Insights integrations with AWS can be created and updated as normal now. Our engineering team will continue to monitor and provide updates.
- monitoring Oct 20, 2025, 12:17 PM UTC
All ThousandEyes services are operating normally. Our engineering team will continue to monitor before marking this as resolved.
- identified Oct 20, 2025, 03:03 PM UTC
Our monitoring has identified an elevated rate of errors in the AWS us-east-1 region. There is no known impact to ThousandEyes customers at this time. Our engineering team will continue to monitor and provide updates.
- identified Oct 20, 2025, 08:23 PM UTC
Certain functionality may be degraded, including: - Ability to create or update Cloud Insights integrations for AWS - Delayed or missing alerts via Slack, Pagerduty, or other integrations - WAN Insights pages are currently not accessible Normal function will return once the AWS US-East-1 Region has fully recovered
- monitoring Oct 20, 2025, 11:23 PM UTC
All ThousandEyes services are operating normally. Our engineering team will continue to monitor before marking this as resolved.
- resolved Oct 21, 2025, 06:45 AM UTC
This incident has been resolved.
Notice October 16, 2025 Alerting for Internet Insights network outages impacted in the US2 region 1m Internet Insights collection and processing
Started Oct 16, 2025, 08:51 AM UTC· resolved Oct 16, 2025, 08:53 AM UTC
- identified Oct 16, 2025, 08:51 AM UTC
Network outage alerts for customers in the US2 region were not functioning from October 15, 2025, at 23:40:19 UTC. The issue was fully resolved by October 16, 2025, at 08:20 UTC.
- resolved Oct 16, 2025, 08:53 AM UTC
The issue was fully resolved by October 16, 2025, at 08:20 UTC.
Notice October 9, 2025 Invalid URLs in APIv6 calls 1h 24m API Availability
Started Oct 09, 2025, 07:32 PM UTC· resolved Oct 09, 2025, 08:57 PM UTC
- monitoring Oct 09, 2025, 07:32 PM UTC
Between 12:30 UTC and 18:45 UTC on October 9th 2025, customers may have experienced issues where URLs returned on the responses from the v6 API endpoints were invalid. APIv7 endpoints were not impacted. Our team has identified the underlying cause and a fix has been deployed.
- resolved Oct 09, 2025, 08:57 PM UTC
This incident has been resolved.