ThousandEyes incident
Issues with login to the ThousandEyes platform
Critical Vendor's status page →
Resolved after 1 hour 59 minutes, affecting Platform Availability and API Availability and 1 more, on October 25, 2025.
We have rolled out a fix and we are monitoring the incident.
Affected components
Platform AvailabilityAPI AvailabilitySAML/SSO
Update timeline
- investigating Oct 25, 2025, 09:52 AM UTC
Some customer cannot login to the ThousandEyes platform. EU customer are not impacted. We are investigating the issue.
- investigating Oct 25, 2025, 09:54 AM UTC
We are continuing to investigate this issue.
- investigating Oct 25, 2025, 11:15 AM UTC
We are continuing to investigate the issue.
- monitoring Oct 25, 2025, 11:31 AM UTC
We have rolled out a fix and we are monitoring the incident.
- resolved Oct 25, 2025, 11:51 AM UTC
The issue was resolved at 11:31 AM UTC.
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