ThousandEyes incident
Service Degradation Affecting Test Views Load Times
Resolved after 20 hours 16 minutes, affecting Test data availability, on October 9, 2026.
The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since. We are currently monitoring platform and system performance to confirm full stability before resolving the incident
Affected components
Update timeline
- investigating Oct 09, 2026, 07:32 AM UTC
Starting at 06:05 UTC on October 9, 2026, customers using Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views may experience slow page loading or temporary timeouts due to elevated latency in backend data retrieval. Scheduled test executions, agent data collection, and alert evaluations remain fully operational. Our engineering team is actively investigating the issue, and we will share our next update in another 30 minutes (or as soon as new information becomes available).
- identified Oct 09, 2026, 08:03 AM UTC
We have identified the cause of the backend latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views. Latency levels have subsided and response times across all views are returning to standard baseline.
- monitoring Oct 09, 2026, 08:59 AM UTC
The increased latency affecting Cloud and Enterprise Agent (CEA) Multi-Test Views and Agent Views subsided around 07:06 UTC, and performance across all views has remained stable since. We are currently monitoring platform and system performance to confirm full stability before resolving the incident
- resolved Oct 10, 2026, 03:48 AM UTC
This incident has been resolved.
Your product runs on more than ThousandEyes
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services